FAQ

Customer may shop and pay online, and choose one of our stores to pickup (exclude designated shops).

Delivery service is not applicable to Click & Collect order.

Orders can be picked up at most of A-1 Bakery shops in Hong Kong (including designated brands such as Natural Bakery, Atelier Gute and La Création). You can select your preferred stores and time slot when ordering.
Once your order is completed, please go to the designated shop within the pick-up period and present your Pick-up QR code.

Only online payment by VISA/MASTER credit card is accepted for Click & Collect.

If the order is placed before 12 noon, most of the products (exclude designated sized cakes) could be chosen to pickup next day.

• Ornament(s) on cake(s) may be changed without prior notice due to limited supply. The picture(s) in our website is for reference only.

• Each whole cake (only apply to the cakes under category “Cake” on our Click & Collect page; and not applicable to seasonal products) can come with a birthday plaque, wording “Happy Birthday” is originally written on the plaque and customer(s) may add 4 Chinese words or 15 English alphabets (punctuation mark and space will be counted as 1 word).

• No refund or replacement will be arranged if customer(s) could not pick up the ordered product(s) within the agreed period. A-1 Bakery Group will reserve the right of disposing and not be liable for products picked after expiry date.

• Once the order is paid, there will be no cancellation, alters, exchange, nor refund.

• Most of our shops (exclude shops at Discovery Bag, Yata or Citistore) will be operated as normal during hoisting period of Tropical Cyclone Warning Signal 8 or higher or Black Rainstorm Warning Signal, customer(s) shall pickup the order(s) within agreed period.

• All special discount(s) (including membership discount) and pre-order lead time are not applicable for voucher(s) order(s).

There is no charge to sign up as a Basic Member. You can register as a Basic Member via mobile app. In addition to viewing your purchase records, you can also collect A-stamps to upgrade to a RED-Member and enjoy more exclusive privileges.

Please login to My Page. If you need further assistance,, please contact the Customer Service Team.

※The office hours of the Customer Service Team are from Mondays to Fridays, 09:00-12:30 or 14:00-18:00, exclude Saturdays, Sundays, public holidays and inclement weather conditions.

Please click "Forgot your password" before login, then proceed according to the instruction.

Please register and using Visa/Master credit card to pay directly via the mobile App.

Please login and check from the coupon area on mobile App.

All gifts and vouchers are with expiry date(s).。

Please login to My Page.

Please login to My Page.

Red Card and Silver Card members can earn 1 Gift Point upon purchase of every HK$10 products at A-1 Bakery Group outlets (exclude Chateraise, United Centre shop, designated products, vouchers, products of wedding series; HK$10 and 1 point as unit, remaining will not be counted). Gift Points can be used for gift or voucher redemption.

Gift Points will be expired as membership expires. If the membership is successfully renewed, the Gift Points could be continued to accumulate.

The history may need 24 hours to update.

The Double Gift Point day on 11th each month is applicable on online shop "Click & Collect" and physical stores.

Red Card members shall have HK$2000 or above accumulated net purchase amount in 365-day membership validity for auto renewal, otherwise, will be downgraded as basic App member*.

Silver Card members who have HK$8000 accumlated net purchase amount in 365-day membership validity could be auto-renewed; for those who have HK$2000-HK$7999 accumulated net purchase in 365-day membership validity will be downgraded to Red Card member, otherwise, it would be downgraded to Basic App member*.

*Note: All accumulated Gift Points will be forfeited if downgraded to basic App Member.

Please login to My Page.

In this situation, Red/Silver Card members could login to My Page and pay the annual fee HK$600 via the mobile App for maintaining as Red Card members within 30 days before the expiry date.

As gesture of gratitude, a set of A-1 Bakery Group e-vouchers with the total face-valued of HK$650 would be rewareded after successful payment, meanwhile, the accumulated gift points would be carried on, but all the accumulated purhcase amount will be reset to zero.

Voucher reward is only appilcable to members who pay annual fee of HK$600 for renewal.

RED-Members accumulate HK$8000 net purchase amount in 365-day membership validity would be auto-upgraded as SILVER-Member.

All the accumulated net purhcase amount will be reset to zero after rank-up or renewal.

All gifts and vouchers are with expiry date(s).

A-1 Bakery Official Mobile App has been launched. There will be no replacement arrangement if the physical membership card is lost or damaged. Please dowload and migrate to our mobile App to continuously enjoy the membership privileges with the e-card.

Each Red/Silver member is entitled to receive the birthday gift once per year (365 days).

Birthday gift will be automatically credited into your A-1 Bakery mobile App membership account on the first day of registered birth month.

If the registered month is equal to birth month, members would receive the birthday gift on the first day of birth month next year.

Vouchers must be ordered at least 10 days in advance.
(The cut-off time is 12:00 noon daily. Orders made after cut-off time will be treated as order made on the following day.)

A-1 Bakery Group physical gift vouchers are with two-years validity.

A-1 Bakery Group physical wedding vouchers are with three-years validity.

Wedding cakes must be ordered at least 45 days in advance.
(The cut-off time is 12:00 noon daily. Orders made after cut-off time will be treated as order made on the following day.)